Information We Collect

When you create an account with cavalonexirya, we need certain information to provide our budgeting services. Most of this you provide directly - things like your name, email address, and phone number. Some information we gather automatically as you use our platform.

Personal Information You Provide

• Name and contact details (email, phone number, postal address)
• Account credentials and authentication information
• Payment information for subscription services
• Financial data you input for budgeting purposes (income, expenses, savings goals)
• Communication preferences and feedback you share with us
• Information in support tickets or customer service interactions

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Log files and technical diagnostics
• Cookies and similar tracking technologies

How We Use Your Information

Your information helps us run the service and make it better. Here's what we actually do with it:

• Provide and maintain our budgeting platform functionality
• Process your subscription payments and manage your account
• Send you important updates about service changes or account issues
• Respond to your support requests and questions
• Improve our features based on how people actually use them
• Detect and prevent fraud or security issues
• Send marketing communications (only if you've agreed to receive them)
• Comply with legal obligations under Australian law

We won't sell your personal information to third parties. That's not our business model, and honestly, it feels wrong.

Legal Basis for Processing (Australian Context)

Under Australian privacy law, we need a valid reason to collect and use your information. Here's our legal basis:

Sharing Your Information

We share your information with a limited number of third parties who help us run the service. All of these partners are bound by confidentiality agreements.

Service Providers

• Payment processors for handling subscription payments
• Cloud hosting providers for data storage and platform infrastructure
• Email service providers for sending account notifications
• Analytics services to understand platform usage patterns
• Customer support tools to manage and respond to your queries

Legal Requirements

We may disclose your information if required by Australian law, court orders, or regulatory authorities. This includes situations involving suspected fraud, security threats, or protection of our legal rights.

Data Security

Protecting your information is something we think about constantly. We use industry-standard security measures, but it's worth being realistic - no system is completely immune to breaches.

Our Security Measures

• End-to-end encryption for data transmission using TLS 1.3
• Encrypted storage of sensitive information at rest
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for your account
• Limited employee access to personal data on a need-to-know basis
• Regular backups stored in secure, geographically distributed locations
• Incident response procedures for potential security events

If a data breach occurs that affects your information, we'll notify you within the timeframes required by Australian privacy law - typically within 30 days of becoming aware of the breach.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:

Access Your Information

You can request a copy of all personal information we hold about you. Log into your account settings or email us at support@cavalonexirya.org. We'll provide this within 30 days, though sometimes complex requests might take a bit longer.

Correct Your Information

If something's wrong or outdated, you can update most information directly in your account settings. For things you can't change yourself, contact our support team and we'll help.

Delete Your Information

You can request deletion of your account and associated data. We'll remove everything except what we're legally required to keep for tax or regulatory purposes. This process typically takes 14 business days.

Withdraw Consent

If you've opted into marketing emails or other optional communications, you can unsubscribe anytime using the link in those emails or through your account settings.

Lodge a Complaint

If you're concerned about how we've handled your information, contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Retention

We keep your information for different periods depending on what it's for:

• Active account data: retained while your account is active
• Financial transaction records: 7 years (Australian tax law requirement)
• Support communications: 3 years after resolution
• Marketing consent records: until you withdraw consent, then 2 years
• Usage logs and analytics: 18 months
• Deleted account data: permanently removed after 90 days (except legally required records)

After these periods, we either delete the information or anonymize it so it can't be linked back to you.

Cookies and Tracking

Like most websites, we use cookies - small text files stored on your device. They help us remember your login, understand how people use the platform, and keep everything running smoothly.

Types of Cookies We Use

• Essential cookies: necessary for the platform to work (login sessions, security)
• Functional cookies: remember your preferences and settings
• Analytics cookies: help us understand usage patterns and improve features
• Performance cookies: monitor platform speed and reliability

You can control cookies through your browser settings. Blocking essential cookies might affect how the platform works, though.

Children's Privacy

cavalonexirya is designed for adults managing family budgets. We don't knowingly collect information from children under 13. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

While our platform might be used to track allowances or teach kids about budgeting, the account must be created and managed by an adult.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on the platform.

The "last updated" date at the top shows when the most recent changes were made. We keep previous versions available upon request if you want to see what changed.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your information might be processed or stored outside Australia.

When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses or other approved mechanisms under Australian privacy law.